My definition of innovative is providing value to the customer.

We want to have a diverse workforce that mirrors our customer base. Diversity of thought, we believe, is crucial to business success. We also are a tech company. And when we look at the skills that we need going forward, software engineers, electrical engineers, strong technology backgrounds, that's key for success as well.

Don’t confuse progress with winning.

20 years ago, I was pushed and mentored and given challenging assignments and then supported. That allowed me to have the career path I've had.

My definition of innovative is providing value to the customer.

Not everything needs changing. Some things need protecting. And that can be just as important, challenging and rewarding as changing the world.

What I always say is, 'Do every job you're in like you're going to do it for the rest of your life, and demonstrate that ownership of it.'