Perhaps the hardest lesson of all is that there is no such thing as 'getting it right'-least of all with the promulgation of quality.

If you are a middle manager avid to begin a quality initiative in a company ruled by an executive from the old school, look elsewhere for a job.

There is no learning without mistakes

Perhaps the hardest lesson of all is that there is no such thing as 'getting it right'-least of all with the promulgation of quality.