Anybody who is rude to anyone in the service industry is automatically out.

Anybody who is rude to anyone in the service industry is automatically out.

I very comprehensively studied Irving Thalberg and his biographies. He's who [Scott] Fitzgerald roughly modeled the character after. He worked for him, as a writer, when he was at MGM. And, of course, I revisited the novel and the politics of MGM and the studio system at the time and familiarized myself with the world. There was a great deal of physical and literary work that went into it.

You can't please everybody. There's that old saying that there's no sure formula for success, but the only sure fire formula for failure is to try to please everyone. You're not going to do that.

Never forget your manners. They go a long way in both your business and personal life. If you look and act like you are making an effort, it will be appreciated.

I like characters with flaws, who have shadow.

I lived in several hotels, yeah. You have to try to make it home.