Everyone agrees that the failure of our high schools is tragic. It's bad business, and it's bad policy. But we act as if it can't be helped. It can be helped. We designed these high schools; we can redesign them.

When were you born, who are your parents, where did you grow up? None of us earns these things. These things were given to us. So when we strip away all of our luck and our privilege, and we consider where we'd be without them, it becomes much easier to see someone who's poor and say, "That could be me." And that's empathy.

Sanitation issues in the developing world affect women more than they affect men.

Human-centered design. Meeting people where they are and really taking their needs and feedback into account. When you let people participate in the design process, you find that they often have ingenious ideas about what would really help them. And it’s not a onetime thing; it’s an iterative process.

Mothers might say they'd go to the doctor. In poor countries, moms are usually responsible for their kids' health. But breastfeeding and traveling to the clinic take time, and research shows that health care is one of the first tradeoffs women make when they're too busy.

With economic opportunity, sometimes it's making sure that if they're not in a place where they can have good jobs, that when they have economic opportunity, they have digital tools to use.

Abortion has become a very politicised issue that I think countries have to work out themselves. In a lot of countries, people can't even yet agree on what their laws should be.