If you have not the experience, ask. There is no shame in asking, but do not pretend you know when you don't.

If you are discouraged it is a sign of pride, because it shows you trust in your own powers.

Speak tenderly; let there be kindness in your face, in your eyes, in your smile, in the warmth of your greeting. Always have a cheerful smile. Don't only give your care, but give your heart as well.

We want to create hope for the person ... we must give hope, always hope.

The poorest of the poor are those who feel that they are unloved.

These are the few ways we can practice humility: To speak as little as possible of one's self. To mind one's own business. Not to want to manage other people's affairs. To avoid curiosity. To accept contradictions and correction cheerfully. To pass over the mistakes of others. To accept insults and injuries. To accept being slighted, forgotten and disliked. To be kind and gentle even under provocation. Never to stand on one's dignity. To choose always the hardest.

Let us touch the dying, the poor, the lonely and the unwanted according to the graces we have received and let us not be ashamed or slow to do the humble work.