The most successful people are those who are wildly enthusiastic about their work.

There are some older workers - probably a lot - who simply don't have the skills or the wherewithal to do a certain kind of job. There, it's up to the worker to go out and bring themselves up to speed and do it in an aggressive way, do it as quickly as possible.

I think what's happening is companies are trying to maximize shareholder value and I think they realized that if they could hire more effectively, they would. What I'm suggesting, though, is that human resources departments in most companies have become so detached - have become such a bureaucracy - that they have become clueless. They don't realize that the processes they have put in place have very little to do with recruiting, retaining and bringing on talent.

There is age discrimination, but I think there are two kinds. One is when the employer is discriminating for specific reasons and doing it intentionally. The other is where you have managers who really aren't looking to discriminate but feel a little on edge because the candidate they're talking to is older. Sometimes they can even smell age concern on the part of the candidate and they wind up discriminating almost unconsciously.

When you're not recruiting effectively you're not recruiting properly through a certain channel, like a job board, then what's left of you? I don't believe HR's been able to figure that out. They need to go back to the way they used to do it. They complained that they got so many millions of applicants, they couldn't possibly spend the amount of human time on all those applicants. But they could solve the problem tomorrow if they stopped soliciting millions of applicants through job boards.

I really don't think that an older worker can stop age discrimination, but you can successfully distract the employer from that issue if you focus on the reason they really want to hire you and that can make you more successful. It's up to you to demonstrate that.

I think stupidity in business is really an interesting thing. What winds up happening is a disconnect between your company's strategic management and then your more applied on-the-street management. I guarantee with you that the board of directors of most companies has no idea what the costs of hiring people really is in the HR department.