People who are role models for the principles and values of the organization, who buy in and understand the vision of what the organization is trying to accomplish, and have the personality to inspire other people to the vision. You know, that’s what team chemistry and leadership is all about.

A good process produces good results.

There is no continuum for success. Focus on the progress, not the results.

The process is really what you have to do day in and day out to be successful, we try to define the standard that we want everybody to sort of work toward, adhere to, and do it on a consistent basis. And the things that I talked about before, being responsible for your own self-determination, having a positive attitude, having great work ethic, having discipline to be able to execute on a consistent basis, whatever it is you're trying to do, those are the things that we try to focus on, and we don't try to focus as much on the outcomes as we do on being all that you can be.

We have got to use every opportunity to improve individually so we can improve collectively.

I'm tired of hearing all this talk from people who don't understand the process of hard work-like little kids in the back seat asking 'Are we there yet?' Get where you're going 1 mile-marker at a time.

Be on time because it shows you care.