A decision is made with the brain. A commitment is made with the heart. Therefore, a commitment is much deeper and more binding than a decision

Hatred is the most destructive force on earth. It does the most damage to those who harbor it.

The organization that can't communicate can't change, and the corporation that can't change is dead.

Most of us tend to suffer from 'agenda anxiety', the feeling that what we want to say to others is more important than what we think they might want to say to us.

It's not enough to create value, you have to interpret the value for your prospects and customers so that they can feel the value emotionally and empirically.

The price of discipline is always less than the pain of regret.

Success doesn't come to you; you must go to it. The trail is well traveled. If you want to walk it, you can.