I want to bring passengers on my airplanes to present to them my product.
To be honest, it is boring to talk about winning.
I always want to know whether the customers are satisfied; customer satisfaction is, after all, my ultimate goal!
Happiness is an enemy. It weakens you. Suddenly, you have something to lose.
Airlines go in the long run at the competition to reason. For the passenger the competition is good, because each competitor tries to undercut the other one.
You appreciate that it is very easy to die and you have to arrange your life to cope with that reality.