I always want to know whether the customers are satisfied; customer satisfaction is, after all, my ultimate goal!

You appreciate that it is very easy to die and you have to arrange your life to cope with that reality.

Business is much less transparent than a win in a Grand Prix; in a race you drive over the finishing line first and you have won. In business it is different.

From success, you learn absolutely nothing. From failure and setbacks conclusions can be drawn. That goes for your private life as well as your career.

I maintain that the maxim is still to be faster than the others.

To make a decision you need to be in a perfect environment: you have to be motivated and surrounded by the right people.

Whenever I see something that challenges me, I take it on.