There are three processes every company has to have: Somehow you've got to set strategies; you've got to have a budget, so you need an annual operating plan; and somehow you've got to do succession and people planning.

There are three processes every company has to have: Somehow you've got to set strategies; you've got to have a budget, so you need an annual operating plan; and somehow you've got to do succession and people planning.

Effective leaders are willing to use power and authority, but they're doing it in the service of the collective good, as opposed to self-aggrandizement.

Winning companies win because they have good leaders who nurture the development of other leaders at all levels of the organization.

There are all sorts of ways a leader can foster interactive teaching and learning if he starts thinking, Where do I socially architect myself?

Too many people are confusing charisma with autocrat, fat cat. So I think we have to be a little more sophisticated when we hold up or tear down these stereotypes. Whether we call it charisma or not, a leader cannot be self-effacing to the point of being wimpy.

Solve the problem yourself or accept a fate you may not like... from this perspective, the ethic of personal responsibility gains appeal.