Other things being equal, ill will is worse than moral indifference (as in causing suffering for money vs causing suffering to cause suffering), though things are rarely equal.
Nomy ArpalyDuties concern things that are voluntary. I do think that if you have a moral duty to bring me back the book you borrowed, that implies, roughly, that your doing so depends on your wanting to do so: if you want to bring me the book, you will. This is not the case if you are stuck at some airport due to a snowstorm, far away from me. This, however, is not the same as "ought" implying a metaphysical "can".
Nomy ArpalyIf I make a stupid decision but don't execute it because I'm, say, lazy, then I'm lucky, not rational. However, at other times a person acts for good reasons just as she does what she thinks she shouldn't do, not knowing that they are good reasons. Just like sometimes we are a lot less rational than we think we are, it is also true that sometimes we are a lot more rational than we think we are.
Nomy ArpalyMoral virtues and intellectual virtues are very different from each other, and moral virtue has to do with motivation, not cognition. Moral virtue requires a human level of intelligence, but it doesn't require that one be an intelligent human.
Nomy ArpalyA very tall man once asked a question after my talk. Before beginning his question, he explained that the reason he was standing up is not to be intimidating but rather to make eye contact. His question was essentially "are we really interested in moral motives? Isn't it all about action?". I pointed out to him that it was not enough for him to do the right thing - stand up - but he also wanted me to know that he is doing it from the right motive or for the right reason - to make eye contact, rather than to be intimidating. Voila, moral psychology.
Nomy Arpaly