Other things being equal, ill will is worse than moral indifference (as in causing suffering for money vs causing suffering to cause suffering), though things are rarely equal.
Nomy ArpalyA very tall man once asked a question after my talk. Before beginning his question, he explained that the reason he was standing up is not to be intimidating but rather to make eye contact. His question was essentially "are we really interested in moral motives? Isn't it all about action?". I pointed out to him that it was not enough for him to do the right thing - stand up - but he also wanted me to know that he is doing it from the right motive or for the right reason - to make eye contact, rather than to be intimidating. Voila, moral psychology.
Nomy ArpalySometimes we deliberate - for example when we plan a long trip or - if we are not math wizards - when we solve long division problems. However, if we deliberated every time we acted we would never get through the day. Most of the time, we act for reasons without deliberation. I am not just talking about cases of simple, habitual action, like brushing your teeth, but also about more sophisticated action.
Nomy ArpalyDuties concern things that are voluntary. I do think that if you have a moral duty to bring me back the book you borrowed, that implies, roughly, that your doing so depends on your wanting to do so: if you want to bring me the book, you will. This is not the case if you are stuck at some airport due to a snowstorm, far away from me. This, however, is not the same as "ought" implying a metaphysical "can".
Nomy ArpalyThough we think intrinsic desires tend to be pretty stable, we do not think they imply anything like the amount of predictability in behavior that traditional virtue ethics requires for someone to have a one-word-in-English character trait such as "benevolence". Other things being equal, a person with more of a desire for other people's wellbeing will do more for other people's wellbeing, but things are almost never equal.
Nomy Arpaly"Externality" is a different phenomenon from akrasia and doesn't always come with it. The set of desires and actions from which one feels alienated isn't always the same as the set of desires and actions of which one disapproves. It has been pointed out that you can disapprove of something inside yourself but still experience it as yours ("damn it, here I go again!"). In addition, you can approve of something inside yourself but feel like it's not yours ("when the emergency sirens went off, it was as if someone calmer and more reasonable took over and knew just what to do").
Nomy Arpaly