I've had much nastier things said about me in the British press than in the Bosnian press.

Coalition will come sooner or later, I'm certain of that.

Bosnia is under my skin. It's the place you cannot leave behind. I was obsessed by the nightmare of it all; there was this sense of guilt, and an anger that has become something much deeper over these last years.

It's not my job to be popular. I'm goal-driven; my job is to get results.

I am formally accountable to the steering board of the PIC, and I meet with nine ambassadors from the PIC every week. I have to have the capitals' broad agreement with what I do.

I can create institutions, but I can't rewrite the chips in people's heads.

The generous way of putting it is that we were not ready for this. The less generous way is to say: How was it possible to return to the politics of appeasement of the 1930s?