Feel the feelings and drop the story.

We are like children building a sand castle. We embellish it with beautiful shells, bits of driftwood, and pieces of colored glass. The castle is ours, off limits to others. We’re willing to attack if others threaten to hurt it. Yet despite all our attachment, we know that the tide will inevitably come in and sweep the sand castle away. The trick is to enjoy it fully but without clinging, and when the time comes, let it dissolve back into the sea.

It has a lot to do with developing patience, not with the check-out person so much, but with your own pain that arises, the rawness and the vulnerability, and sending some kind of warmth and love to that rawness and soreness. I think that's how we have to practice.

Compassionate action starts with seeing yourself when you start to make yourself right and when you start to make yourself wrong. At that point you could just contemplate the fact that there is a larger alternative to either of those, a more tender, shaky kind of place where you could live.

Resisting what is happening is a major cause of suffering.

All ego really is, is our opinions, which we take to be solid, real, and the absolute truth about how things are.

Patience takes courage. It is not an ideal state of calm. In fact, when we practice patience we will see our agitation far more clearly.