I saw one of my primary tasks was to do what I could to restore confidence, to ensure that people knew and cared about their predicament and that governments were committed to helping. Equally an optimism had to be engendered, a belief that not only would they recover but would emerge 'bigger, brighter and better than ever.'

Communication is the conduit of leadership from the Prime Minister down to the leading hand of a small group of council workers fixing the roads. Leadership uncommunicated is leadership unrequited!

But the people of the disaster area fundamentally needed to understand that the rest of Australia had noticed their misery and their stoicism and their intense sense of community and determination to arise from the sodden wreckage of their homes, and that Australians would dig deep to help. I helped to describe the community ethos which quickly triumphed over incipient despair. It is this mobilisation of the unifying spirit that thrills us all, even as we mourn.

They (the youth of Australia) are out there clamouring in all forms of voice, and they are not so much hedging us older Australians aside as saying, 'For heaven's sake, listen to us and empower us to help drive this country towards a wonderful future.'

In business, integrity is just as important as in any of the great public offices... but I believe one of the first and fundamental obligations of competent business leadership is above all to protect the reputation and integrity of the business - to that degree the integrity of the business is the integrity of the leader.

I must say that part of our national wealth is not only the nation's people but those people who lead them.

We all of us have a reputation, something we are known for, and sometimes it may be different from what we would like to be known for. At the core of this is the simple but fragile heart - our integrity - which is always under challenge, under tests both trivial and profound every day of our lives.