Findability precedes usability. In the alphabet and on the Web. You can’t use what you can’t find.

The design of good houses requires an understanding of both the construction materials and the behavior of real humans.

Note that the #1 Top Reviewer at Amazon (4550 book reviews) is Harriet Klausner, formerly an acquisitions librarian in Pennsylvania. This just goes to show that librarians were destined to rule the Web.

Findability precedes usability. In the alphabet and on the Web. You can’t use what you can’t find.

We can glimpse what lies ahead in the eyes of a child through the lens of a Treo. A brilliant intertwingling of atoms, bits, push, social, semantic, mind, and body, where what we find changes who we become.