Quickest way to build trust: Keep promises you make, don't over-promise. Over-deliver, don't under-deliver. If you say you'll do something, make sure you do but if things then run late or go wrong, tell your client at the earliest opportunity
Phil HardingThe 2013/14 storms & floods show the UK needs to invest in a climate resilient, low carbon, food secure, full employment, positive future
Phil HardingIt's for management to enthuse & motivate employees towards excellence in service; the profit incentive doesn't last
Phil Harding