With any good story, you need the adversary, the heroes and villains. You need a good mixture to make it work.

I once had a young musician come to me and say that he wanted to be a professional musician. I asked him to write his list. When he came back to me, the three things in his life he most wanted were: to be paid for his music; to travel around the world; to meet new people. We came to the decision, after thinking really creatively, that if he got a job on a cruise ship, he would fulfill those goals.

Where we really effect change, in terms of creating a passionate work force, is by listening to kids early.

At the end of the day, we're all judged by those we leave behind.

I'm all about nonfiction. I rarely read fiction. I like to read about things that really happened, facts, real life situations. That's what inspires me.

We have a gift of life. What we do with that gift is dependent on the choices we make. The people who we spend time with. The things that we go out to do every day.

If you look around my room, you see lots of lists. I'm inspired by what's up on the wall.