It is said if an organization listens to the complaint of a customer and the problem is fixed, the customer remains a loyal customer and tells approximately seven others about the experience. Conversely, if a person is ignored and the problem not fixed, that customer will not deal with that organization anymore and will tell approximately twenty other people about the negative experience.

Good leaders hold positive, views of the future. We believe God fulfills our dreams, and our dreams are enlarged. Our desires exceed what we currently have and where we currently are.

Whoever buys into the vision God has for the congregation develops an affinity for all that is going on.

People can become anything under the right conditions.

What we preach is what we get. We are farmers sowing seed. If we are unhappy with the harvest we’re reaping, we should sow different seed. If we want different results, we preach different messages.

Image promises much but produces litte. Integrity, however, never disappoints. For me, integrity means living it myself before leading others to live it.

The leader feels the pulse of a burning passion and communicates that heat at every opportunity. He or she lives the dream, breathes the vision, sleeps the mission, and eats the goals every day. The leader shares those goals all the time with everyone. It is a vibration the entire organization can feel.