eBay's business is based on enabling someone to do business with another person, and to do that, they first have to develop some measure of trust, either in the other person or the system.

I always kind of just went ahead and tried things.

I was just pursuing what I enjoyed doing. I mean, I was pursuing my passion.

You’ll fail at some things, that’s a learning experience that you need so that you can take that on to the next experience... What you learn from those challenges and those failures are what will get you past the next ones... I was the pretty consistent bull and the cheerleader on eBay actually.

I just kind of had this naive approach to - well, gee, you know, why not. I’ll just go ahead and do it.

When you don't know what to expect, prepare for the unexpected.

I want people to be entrepreneurs, but I want them to do it for the right reasons, because they think they can change the world, because they think they have got something of value to give to the world. Not because they think they can make a lot of money.