No one sat me down with a piece of paper and said, This is what is expected of you. But... I'm lucky enough in the fact that I have found my role... I love being with people.

I decline to go fox hunting (nor did she want her sons William and Harry to be involved in hunting).

All people want to be touched.

From the first day I joined that family, nothing could be done naturally any more.

I don't go by the rule book

I remember when I used to sit on hospital beds and hold people s hands, people used to be shocked because they d never seen this before. To me it was quite normal.

I do things differently, because I don't go by a rule book, because I lead from the heart, not the head, and albeit that's got me into trouble in my work, I understand that.