It's not sissy to show your feeling.

I remember when I used to sit on hospital beds and hold people s hands, people used to be shocked because they d never seen this before. To me it was quite normal.

You see yourself as a good product that sits on a shelf and sells well, and people make a lot of money out of you.

I do things differently, because I don't go by a rule book, because I lead from the heart, not the head, and albeit that's got me into trouble in my work, I understand that.

I understand people's suffering, people's pain, more than you will every know yourself.

If I am to care for people in hospital I really must know every aspect of their treatment and to understand their suffering.

I work on instinct. It's my best adviser.