If you have the power to see things through somebody else's eyes, it's like going from black and white to color or two dimensions to three dimensions.

As Harvard developmental psychologist Robert Kegan, who has studied Bridgewater, says, in most work places everyone is working two jobs. The first is whatever their actual job is; the second consists of managing others' impressions of them, especially by hiding weaknesses and inadequacies - which is an enormous waste of energy.

Remember that experience creates internalization. Doing things repeatedly leads to internalization, which produces a quality of understanding that is generally vastly superior to intellectualized learning.

People who confuse what they wish were true with what is really true create distorted pictures of reality that make it impossible for them to make the best choices.

One of the greatest sources of problems in our society arises from people having loads of wrong theories in their heads - often theories that are critical of others - that they won't test by speaking to the relevant people about them. Instead, they talk behind people's backs, which leads to pervasive misinformation.

Everyone has to decide for themselves what works for them and their organization.

I think the industry can probably self-correct without regulation, but I don't believe an individual outlet can regulate itself.