The world has fundamentally changed. It fundamentally changed when the Berlin Wall came down and the 'evil empire' ceased to exist. We are engaged around the world whether we like it or not.

I like to think of sales as the ability to gracefully persuade, not manipulate, a person or persons into a win - win situation.

For every good reason there is to lie, there is a better reason to tell the truth.

If you are going to ask yourself life-changing questions, be sure to do something with the answers.

A rejection is nothing more than a necessary step in the pursuit of success

Not being in tune with your customers is like living in an alternate reality; the way you think your customers feel about your product is not always the same as what your customers really think about your product.

True popularity comes from acts of kindness rather than acts of stupidity.