In sales, a referral is the key to the door of resistance.

I like to think of sales as the ability to gracefully persuade, not manipulate, a person or persons into a win - win situation.

Visualization is daydreaming with a purpose.

Spend some time this weekend on home improvement; improve your attitude toward your family.

Not being in tune with your customers is like living in an alternate reality; the way you think your customers feel about your product is not always the same as what your customers really think about your product.

Negotiating techniques do not work all that well with kids, because in the middle of a negotiation, they will say something completely unrelated such as, 'You know what? I have a belly button!' and completely throw you off guard.

The only place opportunity cannot be found is in a closed-minded person.