The real ugliness lies in the relationship between people who produce the technology and the things they produce, which results in a similar relationship between the people who use the technology and the things they use.
Robert M. PirsigWhat I mean (and everybody else means) by the word 'quality' cannot be broken down into subjects and predicates. This is not because Quality is so mysterious but because Quality is so simple, immediate and direct.
Robert M. PirsigA person who follows the dharma is unpredictable because the dharma is unpredictable.
Robert M. Pirsig