America is the only major country that tries to ascertain who was the first applicant to invent the product or procedure. This may seem fair, but long proceedings to determine precisely when each party conceived an idea result mostly in keeping innovations from hitting the market.

I am a great believer in the OHIO principle: Only handle it once. When you read an e-mail, decide whether or not to reply to it, and, if you need to reply, do so right then and there. I have found that about 80 percent of all e-mails, whether internal or external, do not require a response.

America is the only major country that tries to ascertain who was the first applicant to invent the product or procedure. This may seem fair, but long proceedings to determine precisely when each party conceived an idea result mostly in keeping innovations from hitting the market.

The way you delegate is that first you have to hire people that you really have confidence in. You won't truly let those people feel a sense of autonomy if you don't have confidence in them.

It's 5 P.M. at the office. Working fast, you've finished your tasks for the day and want to go home. But none of your colleagues have left yet, so you stay another hour or two, surfing the Web and reading your e-mails again, so you don't come off as a slacker. It's an unfortunate reality that efficiency often goes unrewarded in the workplace.

The classic problem as an entrepreneur is that they have a hard time delegating. But that's really crazy. Recruiting other executives is critical, so is dealing with customers and dealing with regulators. Those are functions that only the top founders can do.

We can't count on the Fed to inject this level of liquidity that we saw last year.