It's almost as if we have two lobes in our brain. There's the consumer and investor mode, and we're doing better and better at that lobe. But at the producer and seller mode, we have to work harder and harder. And the better we do as consumers and investors - the easier it is for us to choose something better, to exit every commercial relationship - the harder we have to work as sellers and producers. One follows from the other.

As to the meaning of "corporate social responsibility," Friedman and I would agree: If a certain action improves the corporation's bottom line, there's no point in labeling it "socially responsible." It's just good business.

I want a shot for people like me to grow up and do something with themselves.

Being critical of the nation is a far cry from being unpatriotic or anti-American. In fact, most social criticism . . . is based on a love of America's ideals and a concern we're not living up to them.

In a world where routine production is footloose...competitive advantage lies not in one-time breakthroughs but in continual improvements. Stable technologies get away.

The fastest growing occupation in the private sector is security guards. The fastest growing occupation in the public sector is prison guards. (1992)

I think re-engineering or restructuring or downsizing or rightsizing or whatever you want to call it, it's basically firing, has gone way too far. Employees, as I've talked to them across the country, feel that they are not respected, they are not valued, they are worried about their jobs. They simply feel that the company is no longer loyal to them. Why should they be loyal to the company, they ask me. Why should I go the extra mile? Why should I care?