Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

Inventories can be managed, but people must be led.

A weak currency is the sign of a weak economy, and a weak economy leads to a weak nation.

[In Moscow] we got through to [Soviet leaders] Brezhnev and Kosygin on the telephone. I think it was because nobody had ever tried to call them at home before.

Punishing honest mistakes stifles creativity. I want people moving and shaking the earth and they're going to make mistakes.

My role in life is that of the grain of sand to the oyster-it irritates the oyster and out comes a pearl.

If you see a snake, just kill it - don't appoint a committee on snakes.