Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

We have to succeed, so we will.

Business is not just doing deals; business is having great products, doing great engineering, and providing tremendous service to customers. Finally, business is a cobweb of human relationships.

Revitalizing General Motors is like teaching an elephant to tap dance. You find the sensitive spot and start poking.

So many people spend their lives chasing money and end up as the richest men in the cemetery. I don't want to be like that.

In business, people are held accountable. In Washington, nobody is held accountable. In business, people are judged on results. In Washington, people are measured by their ability to get reelected.

The one thing I know through experience ... is that people don't know why they come to work until they don't have to come to work.