If the head man in a company is not working 12 hours a day, doing things, taking risks, but also standing with his people in the trenches at the most difficult of times, then the company loses something.

To find something comparable, you have to go back 500 years to the printing press, the birth of mass media – which, incidentally, is what really destroyed the old world of kings and aristocracies. Technology is shifting power away from the editors, the publishers, the establishment, the media elite. Now it’s the people who are taking control.

When you're a catalyst for change, you make enemies - and I'm proud of the ones I've got.

I was absolutely shocked, appalled and ashamed when I heard about the Milly Dowler case only two weeks ago.

The buck stops with the guy who signs the checks.

The Internet has been the most fundamental change during my lifetime and for hundreds of years. Someone the other day said, "It's the biggest thing since Gutenberg," and then someone else said "No, it's the biggest thing since the invention of writing."

We could make a difference just by holding our emissions steady as our businesses continue to grow. But that doesn't seem to be enough: we want to go all the way to zero... Today, I am announcing our intention to be carbon neutral, across all our businesses, by 2010.