Top-down leaders, by withholding power from those in the ranks, deprive them of the ability to use the expertise and information vested in them to respond directly and with speed to customer concerns.
Sally Helgesenmost of us persist in regarding leadership as synonymous with - indeed solely derived from - high position. Perhaps the notion of grass-roots leadership strikes us as too much of an oxymoron; confronted with apparent paradox, our imaginations fail. ... I believe that in the future, our ideas about the nature of leadership will undergo a radical transformation. As the instrumental use of knowledge continues to redefine the nature and purpose of organizations, we will begin to look at those on the front lines for leadership.
Sally Helgesenour domestic lives reflect the major trend that dominates the consumer marketplace today: an ever-increasing emphasis on variety and choice. ... we find ourselves inventing our lives as we go along, improvising in an effort to take advantage of the bewildering range of choices that we face.
Sally HelgesenAs women's leadership qualities come to play a more dominant role in the public sphere, their particular aptitudes for long-term negotiating, analytic listening, and creating an ambiance in which people work with zest and spirit will help reconcile the split between the ideals of being efficient and being humane. This integration of female values is already producing a more collaborative kind of leadership, and changing the very ideal of what strong leadership actually is.
Sally Helgesen