The leader of a company needs to have a decision tree in his head - if this happens, we go this way, but if it winds up like that, then we go this other way.

The transition strategies are more important than understanding what the outcome state will be.

You actually don't want people thinking your product is cool, because then you're a fad.

I think Facebook's biggest problem is the glut of information that Facebook's power users are overwhelmed with.

Facebook is such a basic utility. It's something that is such a part of peoples' lives, I think it's hard to imagine it going away.

In truth the social media elements of the Obama campaign, while extremely innovative, did not produce a lot of results.

Spotify is returning a huge amount of money. We'll overtake iTunes in terms of what we bring to the record industry in under two years.