If your team is filled with people who work for the company, you'll soon be defeated by tribes of people who work for a cause.

While someone can attempt to shame you, shame must also be accepted to be effective. We can't make you feel shame without your participation.

A good job is largely anonymous and forgotten (but still important). A personal job, on the other hand, is humanized. It brings us closer together. It might not be remarkable, but it stands out as memorable because (however briefly) the recipient of the work was touched by someone else. Often, remarkable work is personal too, but personal might just be enough for today.

Relying too much on proof distracts you from the real mission–which is emotional connection.

The best way to honor someone who has said something smart and useful is to say something back that is smart and useful. The other way to honor them is to go do something with what you learned.

The Internet is going to change marketing before it changes almost anything else, and old marketing will die in its path.

It's not enough to be aware of the domain you're working in, you need to understand it. Noticing things and being curious about how they work is the single most common trait I see in creative people. Once you can break the components down, you can put them back together into something brand new.