Questions are far more effective than defensive statements. They do not imply agreement, but they do convey interest and a desire to understand and facilitate an environment for peak performance, a central thread of effective leadership.... The next time someone accuses you of virtually anything, ask some questions. Resolving the situation may take more time, but the outcome will likely be more productive for both of you.
Stephen YoungWe haven't figured out a way to get sensors that can discriminate between decoys and warheads. The technology doesn't exist yet.
Stephen YoungMicromessaging -- communicating with other human beings through visual, audible, sublingual means, no doubt predates our ability to speak. We actually read micromessages quite naturally without thinking about them. You might say human beings read each other's micromessages subconsciously, in the same way that one dog understands another dog is unfriendly simply because the dog's fur is standing on end. The dogs read each other perfectly. It's not all that different for people.
Stephen Young