If the CEO doesn’t see the playing field, nobody else can. The team may need to see it too, but the CEO really needs to be able to see the entire competitive space.

There's a huge crowd out there that basically will go nuts recommending to every coach on the planet, "Hey, coach, I've been playing with the analytics. I think you should do X, Y, and Z."

I'd rather use Windows and Internet Explorer in Hell than I'd use Linux and Mozilla Firefox in Heaven!

We're going to try to do more to communicate the value of activation to customers in addition to making the process simpler and more consistent.

Developers, developers, developers...

We can believe that we know where the world should go. But unless we're in touch with our customers, our model of the world can diverge from reality. There's no substitute for innovation, of course, but innovation is no substitute for being in touch, either.

It's hard to invent a new thing, and it's just as hard to invent another new thing.