The pace of change and the threat of disruption creates tremendous opportunities.

For better or worse, that is true with any new innovation, certainly any new technological innovation. There's many good things that come out of it, but also some bad things. All you can do is try to maximize the good stuff and minimize the bad stuff.

It's stunning to me what kind of an impact even one person can have if they have the right passion, perspective and are able to align the interest of a great team.

There are lots of cycles to markets - boom and bust - and also in perceptions of people. The conventional wisdom of Steve Case as genius or fool was highly cyclical. The truth was always in the middle.

The Internet will make every enterprise a publisher.

If you don't have both of them working together in a complementary, cohesive way, you're not going to be successful.

We lose money on signing up the customers where there's some marketing costs associated with giving them a free month. It doesn't much matter whether you make a little bit or lose a little bit.. as you well know, because you lose a ton on every copy of The Washington Post (newspaper).