Organizations that empower folks further down the chain or try to get rid of the big hierarchal chains and allow decision making to happen on a more local level end up being more adaptive and resilient because there are more minds involved in the problem.
Steven JohnsonPopular culture, on average, has been growing more cognitively challenging over the past thirty years, not less. Despite everything you hear about declining standards and dumbing-down, you have to do more intellectual work to make sense of today's television or games - much less the internet - than you did a few decades ago.
Steven JohnsonLegendary innovators like Franklin, Snow, and Darwin all possess some common intellectual qualitiesโa certain quickness of mind, unbounded curiosityโbut they also share one other defining attribute. They have a lot of hobbies.
Steven Johnson