Any time people come together in a meeting, we're not necessarily getting the best ideas; we're just getting the ideas of the best talkers.
Susan CainYour tendency to be inward-directed or outward-directed is huge; it governs every part of the way you live and work and love.
Susan CainA widely held, but rarely articulated, belief in our society is that the ideal self is bold, alpha, gregarious. Introversion is viewed somewhere between disappointment and pathology.
Susan CainIn the first study, Grant and his colleagues analyzed data from one of the five biggest pizza chains in the United States. They discovered that the weekly profits of the stores managed by extroverts were 16 percent higher than the profits of those led by introvertsโbut only when the employees were passive types who tended to do their job without exercising initiative. Introverted leaders had the exact opposite results. When they worked with employees who actively tried to improve work procedures, their stores outperformed those led by extroverts by more than 14 percent.
Susan Cain.. it makes sense that introverts are uniquely good at leading intiative-takers. Because of their inclination to listen to others and lack of interest in dominating social situations, introverts are more likely to hear and implement suggestions. Having benefited from the talents of their followers, they are then likely to motivate them to be even more proactive. Introverted leaders create a virtious circle of proactivity.
Susan Cain