One of the things I love about negotiations is that you have to be able to play it like an orchestra, different instruments for different circumstances. There's sweetness, and encouragement, and cajoling. There's pressure, there's drama, there's ultimatums.
Susan RiceProgress is the product of human agency. Things get better because we make them better. Things go wrong when we get too comfortable, when we fail to take risks or seize opportunities.
Susan Rice