Follow the customer, if they change, we change.

Investors want to know how exposed a business is to climate change. The physical risks to Tesco are clear, but could be far-reaching. Freak weather in the past few months has disrupted our supply lines in Hungary, Bangladesh and Korea. Any responsible board of directors should be planning ahead, thinking through these risks, and presenting them in a clear, transparent way

If you find it difficult to accept failure then you simply won't get any innovation because employees will be too frightened

Follow the customer, if they change, we change.

Be more tolerant of the difficult people. They're the creative ones. They're not happy with the status quo.