Never be bullied into silence. Never allow yourself to be made a victim.

The challenge of being a manager is to get the best out of everybody, not just the few who are clones of yourself.

I just want the bullying to stop. That is all I ever wanted. I used to love going to school. Now I hate it.

Bullying consists of the least competent most aggressive employee projecting their incompetence on to the least aggressive most competent employee and winning.

Any anti-bullying scheme, initiative or policy which fails to mention accountability for the bullies is likely to meet with little, and often no, success

The serial bully, who in my estimation accounts for about one person in thirty in society, is the single most important threat to the effectiveness of organisations, the profitability of industry, the performance of the economy, and the prosperity of society.

The Bully has a Jekyll and Hyde nature - is vile, vicious and vindictive in private, but innocent and charming in front of witnesses; no-one can (or wants to) believe this individual has a vindictive nature - only the current target of the serial bully's aggression sees both sides; whilst the Jekyll side is described as "charming" and convincing enough to deceive personnel, management and a tribunal, the Hyde side is frequently described as "evil"; Hyde is the real person, Jekyll is an act.