When I was young, I didn't like to read. I would have much rather been outside doing something than been inside reading about it.

It's easy to lose sight of the ultimate goal when you're in the trenches.

As a father of seven kids, and been a kid myself at one point, I realize you don't always make the best decisions every time out. And life is a learning experience.

If you're just saying, hey, I'm doing this. I'm working to make money. I'm working to increase my status. If that's all there is, I think you will find out that it's meaningless.

You never know what's going to happen. My mother was an English teacher. If someone had told her that I was going to write a book, she would never have believed that. So you can never say never.

Others first. Whatever your corporate mission, paint a clear and compelling picture that others can understand and embrace. State your mission in terms that appeal to your team's best instincts. Persuade and empower as if you are leading and mentoring volunteers.

At the end of the day, the only people a One Voice doctrine silences are those who should be the most loyal.