You can have an impact anywhere you are.

You never know what's going to happen. My mother was an English teacher. If someone had told her that I was going to write a book, she would never have believed that. So you can never say never.

Chuck Noll knew how he could help people. He was a teacher. He was a guy that was very good at selecting people, getting them to fit in. He wasn't the guy that was going to sit there and motivate you, intrinsically. That wasn't what he was best at. So he hired people that were good at that.

Change isn't always bad; we should always be learning and improving. But the change I was seeing involved principles, not procedures.

Who really benefits from discouragement? More often than not, encouragement is exactly what is needed.

The secret to success is good leadership, and good leadership is all about making the lives of your team members or workers better.

If you're a leader, people's lives should be better because of the influence you've had along the way.