In the larger companies, you have this tendency to get top-down direction.

Engineers are really good at labeling and branding things. If we had named Kentucky Fried Chicken, it would have been Hot Dead Birds.

Instant messaging and chat rooms have basically created a level playing field for deaf people.

We never, ever in the history of mankind have had access to so much information so quickly and so easily.

We live in a very complex world.

Written communication is a tremendous help for me, and so when electronic mail was invented in '71, I got very excited about it, thinking well, gee, the deaf community could really use this, or the hard of hearing community as well.

There's an old maxim that says, 'Things that work persist,' which is why there's still Cobol floating around.