In the larger companies, you have this tendency to get top-down direction.

The closer you look at something, the more complex it seems to be.

What is special about VOIP is that it's just another thing you can do on the Internet, whereas it is the only thing - or nearly the only thing with the exception of the dial-up modem and fax - that you can do on the public switched telephone network.

I've been hearing-impaired, not quite since birth, but I've been wearing hearing aids since I was 13, so I'm very conscious of the difficulty of voice communication.

I no longer give Power Point presentations, because I've come to believe that power corrupts, and Power Point corrupts absolutely.

The Internet lives where anyone can access it.

I think imaginative exercises can have a profound impact on the future - what you can imagine can sometimes turn into something you can figure out how to build.