What is special about VOIP is that it's just another thing you can do on the Internet, whereas it is the only thing - or nearly the only thing with the exception of the dial-up modem and fax - that you can do on the public switched telephone network.

We live in a very complex world.

By placing intelligence at the edges rather than control in the middle of the network, the Internet has created a platform for innovation.

We had no idea that this would turn into a global and public infrastructure.

Information flow is what the Internet is about. Information sharing is power. If you don't share your ideas, smart people can't do anything about them, and you'll remain anonymous and powerless.

It is just a thing. Whether it is good or bad depends what you do with it. If you don't like what you are doing with it then it is simply a reflection of what you are as an individual, an organisation or a society and that is what you have to fix.

The closer you look at something, the more complex it seems to be.