There are times when players have got to feel that if they work hard and they give everything, they get the carrot, but they also need to know that there's a stick. If performance, discipline or attitude isn't good enough, there is a bit of the stick and there will be a punishment.

My aim is to create a happy environment where the players are working hard, but enjoying themselves. You've got to enjoy yourself, and you've got to have a bit of fun as well.

Attitude is really important to me and I talk about that with the players. Often players don't realise that if they've missed out on selection, the most important thing is how they respond to that. Of course they're going to be really disappointed, but if they're positive they're really supportive of the rest of the team.

Having a social appetite for knowledge and wanting to develop and improve as a coach is important, but I believe in empowering people, particularly the other coaches that work with the team, giving them ownership and responsibility.

When you beat England at Twickenham you don't feel the need to make changes to a winning side, but there are areas we think we can improve

I get on well with people and I have really good relationships with the other coaches around me. I don't know everything about the games and I'm still learning all the time, so it's important to have an open mind.

Whereas a good player might do something really good in a game, a great player might do something two or three times in a row. That's what great players do, but they also work incredibly hard off the field in terms of the extra effort they've put into making sure their own performance gets better.