The complaining customer represents a huge opportunity for more business.

Not everyone coming to you with a problem wants a solution. They are attached to the attention it brings them.

Action often precedes the feeling.

I read the paper every day and the Bible every day; that way I know what both sides are up to.

God's way is still the best way.

With integrity you have nothing to fear, since you have nothing to hide. With integrity you will do the right thing, so you will have no guilt. With fear and guilt removed you are free to be and do your best.

A man or woman is seldom happy unless he or she is sustaining him or herself and making a contribution to others.