The complaining customer represents a huge opportunity for more business.

If you don't like the way you are, don't worry about it. You can change the way you are.

Making a big life change is pretty scary. But know what's even scarier? Regret.

Problem-solving becomes a very important part of our makeup as we grow into maturity or move up the corporate ladder.

I'm constantly amazed that owners and managers of all businesses don't train their people to call the person who pays by credit card by name. It definitely makes the customer feel good and will be a factor in bringing them back to your place of business.

Whatever happens, do not lose hold of the two main ropes of life - hope and faith.

The height of your success is determined by the depth of your belief.