The complaining customer represents a huge opportunity for more business.

If you learn from defeat, you haven't really lost.

The definition of success is getting many of the things money can buy and all the things money can't buy.

Why we are here is important, but to know where we are going is imperative. It's not what you've got, it's what you use, that makes a difference in how your life turns out.

When our goals are clearly defined and intelligently set, you have, in essence, taken a major step toward programming your left brain. That frees your right brain to be its creative best.

That's exactly the way parents develop positive, successful kids. Don't look for the flaws, warts, and blemishes. Look for the gold, not for the dirt; the good, not the bad. Look for the positive aspects of life. Like everything else, the more good qualities we look for in our children, the more good qualities we are going to find.

The child who has not been disciplined with love by his little world will be disciplined, generally without love, by the big world.