The complaining customer represents a huge opportunity for more business.

If you're sincere, praise is effective. If you're insincere, it's manipulative.

The best way to make your spouse and children feel secure is not with big deposits in bank account, but with little deposits of thoughtfulness and affection in the 'love account.'

If you don't plan your time, someone else will help you waste it.

The greatest good we can do for anyone is not to share our wealth with them, but rather to reveal their own wealth to them. It's astonishing how much talent and ability rests inside a human being

Ability is important in our quest for success, but dependability is critical.

Most people stand on the dock of life waiting for their ship to come in when deep down inside they know it has never left port.