The complaining customer represents a huge opportunity for more business.

I would rather train someone and lose them, than not train them and keep them

Positive thinking will let you do everything better than negative thinking will.

Effort is the key, but direction and loyalty are paramount.

Forgiveness takes the burden of hate, guilt, and bitterness off your back and, with a lighter load, you can climb higher and faster, and be much happier in the process.

You don't have to be great to start, but you have to start to be great

When you do more than you're paid for eventually you will get paid for more than you do. This is a basic truth that also applies to Business, Sales or anything you do. Whatever your endeavor always provide more service than you get paid for and you will develop a reputation that will separate you from the rest.