The complaining customer represents a huge opportunity for more business.

Most people who fail in their dream fail not from lack of ability but from lack of commitment.

Your first encounter of the day has a more direct bearing on your attitude for that day than your next five encounters.

Your life is a result of the choices you have made. If you don't like your life, start making better choices.

We miss 100 percent of the sales we don’t ask for.

Always do the right thing, always be exciting, always be encouraging, and always be learning something new.

If your ride through life is not as smooth as you would like it to be, blaming the road may not be the answer.