The complaining customer represents a huge opportunity for more business.

In the blink of an eye everything can change. So forgive often and love with all your heart. You may not have that chance again.

I don't care how much power, brilliance or energy you have, if you don't harness it and focus it on a specific target, and hold it there you're never going to accomplish as much as your ability warrants

You cannot perform in a manner inconsistent with the way you see yourself.

If people like you they'll listen to you, but if they trust you they'll do business with you.

A positive attitude will have positive results because attitudes are contagious.

What you feed your mind determines your appetite.