Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

I've always taught that a poor economy is the best opportunity for salespeople because the naysayers and grumblers have already given up, leaving more territory, more opportunities to be successful than in a good economy when virtually all salespeople are out there, giving it their best.

Success is not a destination: It is a journey. The happiest people I know are those who are busy working toward specific objectives. The most bored and miserable people I know are those who are drifting along with no worthwhile objectives in mind.

A positive attitude will have positive results because attitudes are contagious.

Miserable people focus on what they hate about their life. Happy people focus on what they love about their life.

Kids instinctively know - although they will argue to the contrary - that they really are not mature enough to make good decisions on some important issues.

You cannot solve a problem until you acknowledge that you have one and accept responsibility for solving it.