Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

You don't drown by falling in water. You only drown if you stay there.

Once a need is satisfied, it is no longer a motivator. Satisfaction does not increase motivation

I believe that being successful means having a balance of success stories across the many areas of your life. You can't truly be considered successful in your business life if your home life is in shambles.

Motivation fuels the attitude that builds the Confidence necessary to sustain the Persistence.

Forgiveness takes the burden of hate, guilt, and bitterness off your back and, with a lighter load, you can climb higher and faster, and be much happier in the process.

The only way to coast is downhill.