Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

It's not what you've got, it's what you use that makes a difference.

Some of us learn from other people’s mistakes and the rest of us have to be other people.

Just remember, when you should grab something, grab it; when you should let go, let go.

People don't buy for logical reasons. They buy for emotional reasons.

You'll never meet a happy ungrateful person, or an unhappy grateful person because gratitude and happiness go together. Sometimes happiness precedes gratitude but often gratitude precedes happiness. The latter is achieved by realising things could be worse but aren't and so feeling relieved, grateful and happy.

Winning is not everything, but the effort to win is.