Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

Two sure ways to fail- Think and never do or do and never think.

A clear rejection is always better than a fake promise.

Make failure your teacher, not your undertaker.

Lord, help me to remember that there are many ways to rejoice in any kind of day you make for us.

The top salesperson in the organization probably missed more sales than 90% of the sales people on the team, but they also made more calls than the others made.

money is not everything but it ranks right up there with oxygen