I'm constantly amazed that owners and managers of all businesses don't train their people to call the person who pays by credit card by name. It definitely makes the customer feel good and will be a factor in bringing them back to your place of business.

Winning is not everything, but the effort to win is.

A true leader produces more leaders.

Life is too short to spend your precious time trying to convince a person who wants to live in gloom and doom otherwise. Give lifting that person your best shot, but don't hang around long enough for his/her bad attitude to pull you down. Instead, surround yourself with optimistic people.

Everyone knows what a hypocrite is. That's the guy who gripes about the sex, violence and nudity on his VCR.

When management and labor (employer and employee) both understand they are all on the same side, then each will prosper more.

Surrogate fathers and other male figures stepped in to give guidance after my dad died. Businessmen taught me to honor my commitments; others gave me opportunities beyond my wildest imaginations. Authors and speakers set good, solid examples of high standards and lofty goals for me; mature, committed Christians nurtured and instructed me.