Attitude and not the Aptitude decide the Altitude you reach in life.
Logic won't change an emotion but action will.
By the mile it's a trial, but by the inch it's a cinch.
Money will buy you a bed, but not a good night's sleep, a house but not a home, a companion but not a friend.
Do you respond to life or are you merely reacting to it?
The complaining customer represents a huge opportunity for more business.